Homeless Shelter for Individuals, Families, and Veterans at Trust House Arch Services

Shelter details

  • Added Jul 27, 2018 | Last Update Jun 13, 2022
  • 404 Elm Ave SW
       Roanoke, VA 24016
       Open in Google Maps
  • (540) 344-8060

Mission Statement

"We provide safe, supportive recovery and opportunities for self-sufficiency after crisis to the most vulnerable citizens in the Roanoke Valley."
- Source: Homeless Shelter for Individuals, Families, and Veterans at Trust House Arch Services website


Homeless Shelter and Housing Programs.
ARCH provides the initial stabilization needed for clients to exit the cycle of homelessness.
They provide therapeutic case management and referrals to additional appropriate resources in the community.
They utilize a low barrier, housing first model of shelter to ensure that homelessness is rare, brief, and non-recurring.

Heroes Refuge:
This 15-bed shelter dedicated to homeless veterans is located in the Trust House facility.
ARCH contracts with the Salem Veterans Affairs Medical Center for these beds, which serves veterans in 26 counties in southwestern Virginia.

Safe Refuge:
This 12-bed shelter dedicated to homeless individuals and families is also located in the Trust House facility.
ARCH receives referrals from City of Roanoke's Homeless Assistance Team and Blue Ridge Behavioral Healthcare for these beds.

New Beginnings:
This housing stability program provides the supportive services that are set in place for clients once they enter into housing to ensure that they remain housed.
This includes therapeutic case management provided in the clients' homes and additional supportive services.

Heroes Haven:
This permanent supportive housing program is designated to chronically homeless veterans and is in scattered sites throughout the community.
This program provides housing subsidies while surrounding clients with the supportive services of New Beginnings.

Question & Answers (5)

  1. Is this shelter free?
  2. Do they accept donations at this shelter?
  3. Do they allow Pets at this shelter?
  4. How old do you have to be to stay here?
  5. How long can you stay at this shelter?

Comments (2)

  1. avatar
    Mhenderson says

    I am on disability. I am enrolled at Liberty University "online". I am in Lawrenceville GA. now. I have nowhere to go. I really would love to be closer to the University and become a resident of VA. Can you help me? I also need medical, Mental health care, and addiction recovery support. I have been clean and sober for 10 months. I have medicare and Medicaid here. I just need a leg up. Thanks in advance.

  2. avatar
    Tearhere says

    I need to move due to transfer to Roanoke because our local office is closing. I have relatives 2 and a half hours away -- too far to commute daily. I only make $13/hr. and need to find a place to live.

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